Chat and messaging systems have helped customer experience teams expand and improve the services they offer through instant communications. As customers reach out to your business via platforms like Intercom, they can often share personal information like personally identifiable information (PII), credentials, email addresses, and credit card numbers (for PCI compliance) in their messages. Healthcare providers using Intercom may see the transmission of protected health information (PHI) such as patient names, health insurance claim numbers, or phone numbers in communications from patients.
Sharing these types of sensitive information over Intercom messages can greatly increase the risk of data loss and exposure, as well as compliance risks with HIPAA, PCI, SOC 2, and more. Protecting customer information in Intercom should be a priority for both security and customer-facing teams. What data are customers sending you via chat? Nightfall makes it easy to find the data you must protect with the Intercom DLP Scanner.
Try Nightfall’s Intercom scanner for free
The Intercom DLP Scanner is built on the Nightfall Developer Platform to help organizations scan and audit their messages for existing sensitive information. The scanner detects and classifies data throughout your entire Intercom instance, using 100+ pre-built detectors spanning PII, PHI, and PCI, plus custom detectors, exclusion/context rules, and other detectors you can define to accurately find violations with machine learning. You can customize detection using your Nightfall API Key — current Nightfall customers can apply their existing detection rules from existing integrations to scan data in Intercom as well.
The Intercom DLP scanner is a free to use tool built on the Nightfall Developer Platform. Start scanning your Intercom messages to get a report on the sensitive information and potential violations that may already exist.
What potential information security risks will you find in your Intercom? Find out with the Nightfall Intercom DLP Scanner.